Refunds and Policies

Find details here on our policies for refunds, returns, exchanges, cancellations, and more.

Cancellations:

You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.

Shipping:

Please make sure your address is complete and accurate prior to placing an order. After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.

Replacements or Refunds:

We do not offer refunds except if a product arrived damaged or flawed due to some manufacturing error. We’re happy to offer a replacement or refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition within 30 days of purchase on our Contact page.

Exchanges:

Due to the custom nature of each item, we do not offer exchanges.

Returns:

We do not require customers to return any items. Photo evidence will be sufficient for any discussion. If your item arrived damaged or flawed, please reach our customer service on our Contact page within 30 days so we can make it right.

Buyer’s Remorse:

We do not offer returns, refunds, or exchanges if a customer simply changes their mind regarding a sale. Please ensure you check our sizing chart or contact our customer service with questions prior to purchase. We hope you support our efforts to reduce waste by creating each order custom for each buyer.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company because it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on our Contact page.